Home | Events | About Africa | Business in Africa | Country Links | Publications | Resources | Contact Us

About the NAFRICOM Ghana Business
Process Outsourcing and Technology conference

October 3, 2003 in Philadelphia
Pennsylvania Convention Center
12th and Arch Streets

About the Conference | What's Happening in the Industry | What Makes this event Unique | What You Will Learn
Who Should Attend | Conference Program | Conference Agenda | Benefits to Outsourcing | Location

About The Conference

Ghana, a country in West Africa, is fast becoming a big outsourcing player. The Ghanaian government has made some initiatives to foster growth in Technology oriented industries. Ghana is the leading outsourcing player in West Africa. With one of the highest literacy rates in the developing world, Government investment in IT infrastructure, national technology initiatives, and friendly labor laws creates the right environment for Business Process Outsourcing.

With these key elements in mind, this conference is designed to provide valuable lessons from industry analysts and consultants who have been involved in outsourcing for many years. You will be able to benefit from lessons they have learned from the past, they will provide details on how to incorporate an outsourcing strategy into your current business situation and they'll discuss where the industry is heading in the future.

Back to top

What's Happening in the Industry

Without a clear understanding of your goals for outsourcing, your efforts could be fruitless. Many organizations in the past have embarked on an outsourcing journey without a strategy or plan…and ultimately have found themselves in a tough position where they are not completing projects as they need to, quickly or under budget.

It has become clear in recent years how companies can utilize outsourcing to benefit and enhance their IT function, but it is imperative that the goals and expected results are pre-determined. Understanding what you need to accomplish with outsourcing, how to benchmark your success in order to improve the service you receive from your external service provider and assessing the value of outsourcing for your organization are crucial steps in developing a solid strategy for incorporating outsourcing into your business plan.

Back to top

What Makes this Event Unique?

This conference is being sponsored by Nafricom and Adanfo Pa BPO. This conference will be the first ever held for Business Process Outsourcing for Ghana. This program is focused on teaching companies the most up to date outsourcing alternatives and solutions, and was designed for companies that currently outsource as well as those that are looking to start. Companies will learn how they can use Ghana’s talented professionals in a variety of different vertical industries for outsourcing.

Sessions are led by industry experts who's primary mission is to provide you with the information you need to meet your outsourcing objectives. We believe the broad-base knowledge the industry analysts bring to the table in-conjunction with consultants who have a proven track record for success make this a truly unique event.

Back to top

You Will Learn to:

• Utilize the latest practical strategies and techniques presented by leading analysts and outsourcing practitioners to make the outsourcing process and decisions easier
• Leave this event with the knowledge to decide which IT functions to outsource helping free resources and build core competencies
• Discuss the trends and hot spots in offshore and nearshore outsourcing in the U.S. marketplace
• Meet world-renowned service providers and find the outsourcing services and solutions to fit your business needs.

You Will Understand:

• How to use outsourcing to meet today’s business challenges
• How to make the right sourcing decision - the first time
• How to achieve operational excellence within and across outsourcing relationships
• How to communicate outsourcing to your employees, customers and the public
• How to build new revenue streams through outsourcing
• How to use outsourcing to reduce corporate risk
• How to successfully outsource offshore
• How to craft value-creating outsourcing contracts
• How to recover a troubled outsourcing relationship
• How to enhance your career as an outsourcing professional

Back to top




Who Should Attend:

This conference is geared towards upper-level decision makers who can relate to and utilize the ever-growing business strategy of outsourcing. Attendees will also have the opportunity to network with peers and colleagues who are struggling with the same issues. Those in the following positions will find the conference especially valuable:

• Chief Executives of Multinational companies concerned about the future of their businesses
• Chief Financial Officers charged with business performance improvement
• Chief Information Officers currently outsourcing or considering it
• Line-of-Business Executives looking to improve their unit’s performance
• Project Team Members charged with evaluating and recommending critical outsourcing decisions
• Managers responsible for overseeing service providers
• Executives looking for new partners to help them expand locally or globally
• Heads of Shared Services responsible for blending internal and external sourcing
• Government Ministers seeking economic development opportunities and improved operations
• Entrepreneurs in search of strategies for rapid growth with minimal internal investment
• Business analysts and consultants seeking the best solutions for their clients
• Outsourcing Service providers seeking a better understanding of their customers and new prospects
• Investment Partners seeking new and expanded investments in the outsourcing industry

Back to top




Conference Program

The Conference consists of numerous focused breakout session, keynote presentations delivered by key industry visionaries, end-user case studies and live product demonstrations. Attendees get real, how-to information and walk away with a clear strategy to implement immediately upon returning to the office.

Back to top




Conference Agenda

OCTOBER 3, 2003
7:30 - 8:30	Breakfast and Registration
8:30 - 8:45	Opening Remarks on Nafricom Nii Simmonds
8:45 - 9:15	Ghana Embassy “What Ghana Has to offer”
9:15 - 10:00	Keynotes Tom Blodgett Managing Director ACS,  Atul Vashistha CEO Neo IT
10:00 - 11:00	Business Process Outsourcing "Ghana - the time is now" What is being outsourced to West Africa? Why Ghana is a Destination for Outsourcing
11:00 - 12:00	Call Center's "How can Ghana help"
12:00 - 1:15	Break (Lunch on your own)
1:15 - 2:30	The Ghanaian Digital Revolution Rebuilding Ghana from within How is Ghana’s Infrastructure?
2:30 - 3:20	Outsourcing Forum Outsourcing issues in Ghana. How can Africa’s Certified Accountants (CA) help with accounting functions?
3:20 - 3:40	International laws and regulations for outsourcing in Ghana Bill Bierce Managing Director Bierce & Kenerson
3:40 - 3:45	Sponsor Remarks Sowah Simmonds CEO Adanfo Pa BPO
3:45 - 4:00	Closing Remarks and Networking Reception Nafricom chair members and Adanfo Pa BPO

Back to top




Benefits to Outsourcing

• Improve Service Quality
• Enhance Operational Efficiency
• Reduce Cost
• Increase Shareholder Value

Back to top




Location

Philadelphia is the second largest city on the East Coast and ranks fifth in the nation, with a metropolitan population of 5.8 million. Philadelphia is located 100 miles south of New York, 133 miles north of Washington, D.C., and 55 miles from Atlantic City. The conference is being held at the Pennsylvania Convention Center in Philadelphia. Located at 12th & Arch Streets West Entrance.

Back to top